Terms of service

Who these terms apply to

• Schools (owners and their staff) who subscribe to Gradia to run their school.
• Members and families who use Gradia to book classes, sign waivers, pay their school or see their progress. Your membership itself, including its price, schedule and cancellation rules, is an agreement between you and your school, not with Gradia.

Your account

• Give accurate information and keep your sign-in details private.
• You are responsible for what happens under your account. Tell us straight away if you think someone else has used it.
• School owners are responsible for who they invite as staff and what those staff can see.
• You can delete your login at any time from your account in the website or the app.

Plans, trials and payment (schools)

• New schools get a free 30-day trial. No card is needed to start.
• After the trial, Gradia is billed monthly at the price shown when you subscribe. Prices may change with at least 30 days’ notice.
• You can cancel at any time. Your plan stays active until the end of the period you have paid for. We do not give refunds for part of a month.
• Gradia plans are bought on the Gradia website, not inside the app.

Payments between members and schools

When a member pays a school through Gradia, the payment is processed by the school's payment processor (Helcim, Stripe or Square) under that processor's terms. The school, not Gradia, is the seller. Questions about charges, refunds or memberships should go to the school.

School data

Schools own the information they put into Gradia. We use it only to provide Gradia to that school, as described in our privacy policy. Schools are responsible for having permission to collect and use their members' information, including children's information, and for meeting the privacy laws that apply to them. A school can export its information, and when it closes its account we delete it, except for records we must keep by law.

Acceptable use

Please do not use Gradia to:

• break the law, or send spam or messages people did not agree to receive;
• upload content you do not have the right to use, or that is harmful or offensive;
• try to get into accounts or data that are not yours, or disrupt Gradia for others.

We may suspend accounts that do these things.

Availability and changes

We work hard to keep Gradia running and your information safe, but Gradia is provided "as is" and we cannot promise it will always be available or free of errors. We improve Gradia regularly and may change or remove features. If a change significantly affects schools, we will let them know in advance.

Limitation of liability

To the extent the law allows, Gradia is not liable for indirect or consequential losses, such as lost profits or lost data, and our total liability to a school is limited to the amount it paid Gradia in the 12 months before the claim. Nothing in these terms removes rights you have under consumer protection law.

Ending these terms

You can stop using Gradia at any time. We may end or suspend an account that breaks these terms, and will give notice where we reasonably can.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

Changes to these terms

If we change these terms, we will update the date at the top of this page. For important changes we will let schools know at least 30 days before they take effect.

Contact us

Questions about these terms? Email hello@gradiaapp.com.