Support
Last updated October 9, 2026
Need a hand? Email us at hello@gradiaapp.com and a real person will get back to you, usually within one business day.
Members, students and parents
For questions about your membership, classes, payments or belt rank, please contact your school directly. They manage your record and can help fastest. If you have a problem signing in or using Gradia itself, email us and tell us which school you belong to.
School owners and staff
When you email us, it helps to include:
- your school’s name;
- what you were trying to do, and what happened instead;
- a screenshot, if you can.
The guide inside your Gradia dashboard also walks through setting up your school step by step.
Common questions
I forgot my password.
On the sign-in page, choose "Forgot password?" and follow the email we send you.
How do I delete my account?
Sign in, open your account, and choose "Delete my account". You can also email us and we will do it for you.
How do I change or cancel my school's plan?
Owners can manage their plan in the Gradia dashboard under Billing, on the Gradia website.
Privacy
Read how we handle personal information in our privacy policy.